Our overall score: 4.2/5
Apr 5 2019 - 08:28
Hi
We have returned to the UK and therefore need...
Customer Service Review:
Always a friendly, efficient and quick response to any query or problem. Customer service at its best.
Apr 5 2019 - 07:59
Log in on iPad
Customer Service Review:
I received a very prompt reply to my query and it was resolved very quickly and sarisfactorily.
Many thanks.
Apr 5 2019 - 06:02
your e mail of 10 march
Customer Service Review:
When you had your recent technical problem you acted quickly and offered a really good level of help.
Apr 5 2019 - 05:24
I cannot download any programmes from iplayer. 201...
Customer Service Review:
Service I.e response to query good but I still cannot download programmes from bbc iplayer
Apr 4 2019 - 15:08
RE: [My Expat Network - Help Desk & Support] Re: RE: [My Expat Network - Help Desk & Support] Re: Now TV
Customer Service Review:
great service really Happy
Apr 4 2019 - 10:06
Hello, I seem to have been charged twice for the e...
Customer Service Review:
Such a quick reply and very helpful. They dealt with my query straight away!
Apr 4 2019 - 07:33
App not working on IOS devices
Customer Service Review:
Suddenly stopped working had to cancel but they still took one month additional payment.
Response from My Expat Network:
Hello, thank you for taking the time to give us your feedback. Very sorry you had some problems. Refund was made today. regards
Hello, thank you for taking the time to give us your feedback. Very sorry you had some problems. Refund was made today. regards
Apr 4 2019 - 07:24
UK catch up tv channels for UK live TV
Customer Service Review:
I could not have asked for a quicker response to all e mails sent! Excellent service
Apr 4 2019 - 05:35
Re: User profile updated: password changed
Customer Service Review:
Waited 10 minutes for them to connect, then everything was completed in another 5. No problems, well done
Apr 4 2019 - 04:22
I cannot access my expat account
Customer Service Review:
Very quick and clear help
Apr 3 2019 - 16:28
My connection is showing green and connected first...
Customer Service Review:
Prompt and very helpful.
Apr 3 2019 - 15:53
We have been away for two months and on our return...
Customer Service Review:
Extremely prompt and very helpful service
Apr 3 2019 - 14:53
Re: [My Expat Network - Help Desk & Support] [My Expat Network - Help Desk & Support] Not working well
Customer Service Review:
Excellent
Apr 3 2019 - 12:41
After trying to successfully use your server I hav...
Customer Service Review:
Very easy to set up and use on mobile devices, iPad, iPhone. However, to set up on an Amazon FireStick was cumbersome and very time consuming. Once it was set up the service appeared to work great. The only down fall was that in connecting to the UK the majority of BBC channels buffered constantly to the point you couldn't keep track of the problem you were watching.
Response from My Expat Network:
Hello, thank you for taking the time to give us your feedback. I am very sorry that you had some problems with the connection speed. We use very high spec servers to ensure very fast speeds, however, speed can be affected by other factors such as the distance of the firestick from the router/wifi, your location, your isp, peak versus off peak etc. If possible please try different connection to see if this helps. regards Tim
Hello, thank you for taking the time to give us your feedback. I am very sorry that you had some problems with the connection speed. We use very high spec servers to ensure very fast speeds, however, speed can be affected by other factors such as the distance of the firestick from the router/wifi, your location, your isp, peak versus off peak etc. If possible please try different connection to see if this helps. regards Tim
Apr 3 2019 - 08:44
SV: [My Expat Network - Help Desk & Support] Re: VPN
Customer Service Review:
Mkt bra!
Apr 3 2019 - 08:06
Adding my Android phone to my VPN
Customer Service Review:
Professional and a prompt response from the administrators. They helped me resolve the problem immediately.
Yes I would recommend this service to everyone
Apr 3 2019 - 05:37
Downloading programmes onto my kindle
Customer Service Review:
Quick response
Apr 2 2019 - 21:17
Here we go again , I’m not at all happy , in the m...
Customer Service Review:
Well what can I say , other than I have been a pain in the a---, but these guys have been brilliant,helped me more than enough , the reason being I'm not 21,wish I was , and they have been so so patient with an oldie, well done guys , I do appreciate it , cheers Jackie.
Apr 2 2019 - 16:56
Bad reception?
Customer Service Review:
The response was fine but it s not working. Every 5 minutes we are asked for password .
