Our overall score: 4.3/5
May 20 2019 - 08:01
no icon on computer is it possible to talk to anyo...
Customer Service Review:
by giving us someone to talk to
May 20 2019 - 07:49
Subscription renewed today but will not now connec...
Customer Service Review:
Very helpful customer service, problem eventually resolved and service back to usual good standard.
May 20 2019 - 07:34
Can you please can firm that a request for my annu...
Customer Service Review:
Quick efficient service
May 20 2019 - 06:17
Connection to UK loops on refresh start
Customer Service Review:
It was a shame that the problem emerged and that it seemed to be worse after my first attempt to restore the system. However, what was excellent was the way that MyExpatVPN kept in contact until everything was resolved. Thank you.
May 20 2019 - 06:02
Have downloaded EPnetwork again.(Win7) Icon on scr...
Customer Service Review:
quick response,no fuss.
May 20 2019 - 05:06
Suspended PayPal payments
Customer Service Review:
The person who replied dealt with promptly and no issues there. Just a shame I wasn't advised until too late that PayPal had failed due to change in credit card and now not able to continue at existing rate so can find cheaper elsewhere after being a Long term customer
Response from My Expat Network:
Hello, thank you for taking the time to give us your feedback. Unfortunately, we are very sorry, however, due to your subscription being on our old system we are unable to restart the subscription. However, it is straight forward to re-subscribe on the new system. I have asked our support rep to let you know that we will give the first 3 months free to cover the inconvenience caused. regards Tim
Hello, thank you for taking the time to give us your feedback. Unfortunately, we are very sorry, however, due to your subscription being on our old system we are unable to restart the subscription. However, it is straight forward to re-subscribe on the new system. I have asked our support rep to let you know that we will give the first 3 months free to cover the inconvenience caused. regards Tim
May 20 2019 - 03:42
I updated the app and it no longer connects. The b...
Customer Service Review:
I was hassled by a staff member approx one month after a case was closed. They eventually apologised for their behaviour but it had been necessary to emphasise that the case was closed and I did not know why they were contacting me.
It would also be useful, when there is a systemic issue eg for all Android users, that you instigate some method of informing customers, without us having to send in an issue.
The help/contact page on the website is not obvious.
May 19 2019 - 06:19
Chanels
Customer Service Review:
excellent service very quick highly recommended
May 18 2019 - 20:45
my laptop will not allow me to install the my-expa...
Customer Service Review:
My problem was dealt with speed and expertise, I could not fault the help and assistance I received from all the service staff involved at My Expat.
May 18 2019 - 18:28
I have an Apple Mac and a sub with you for USA tv....
Customer Service Review:
You did well, but its all gone pear shaped again. You suggestthat I send the following to you so that you can take control: my-expat-network.com/sites/default/files/TeamViewOS.zip
thank you
May 18 2019 - 06:46
I asked for a password reset but looking at the le...
Customer Service Review:
Prompt and professional in dealing with a problem. Service was courteous and friendly. Would recommend them.
May 18 2019 - 05:35
Unfortunately my PC crashed and a complete reset w...
Customer Service Review:
Outstanding friendly help
May 17 2019 - 19:02
I can't get connect in to MyExpatNet. It remains "...
Customer Service Review:
La réponse a été assez rapide. Et la solution proposée a marché parfaitement.
May 17 2019 - 10:21
refund/subscription
Customer Service Review:
Always quick in responding to queries and issues.
May 17 2019 - 08:52
hi, im trying to find the app on a pc. I am a memb...
Customer Service Review:
Super efficient, friendly, professional and happy!!!
May 17 2019 - 07:24
This is a follow-up to your previous request #3889...
Customer Service Review:
A prompt response and problem solved quickly and efficiently; as always!
May 16 2019 - 09:02
amazon prime
Customer Service Review:
rapid response with practical suggestions
May 16 2019 - 07:38
I haven’t had been able to use my expat network fo...
Customer Service Review:
I m not very technical and have had to contact the help line on My Expat Network several times. They are incredibly helpful patient and very polite.
Also you never have to wait more than minutes before they contact you.
Thank you all
May 16 2019 - 07:31
I have paid 1 month subscription but cannot connec...
Customer Service Review:
What customer service! Still waiting for a reply.
Response from My Expat Network:
Hello, thank you for taking the time to give us your feedback. I have been looking at the history. You have had two subscriptions with us and I think this may have caused some confusion on our side. Very sorry. I have asked our client support director to take a detailed look and come back to you. Very sorry for the inconvenience. regards Tim
Hello, thank you for taking the time to give us your feedback. I have been looking at the history. You have had two subscriptions with us and I think this may have caused some confusion on our side. Very sorry. I have asked our client support director to take a detailed look and come back to you. Very sorry for the inconvenience. regards Tim
May 16 2019 - 06:28
When I watch Channel 4 news live from the UK I get...
Customer Service Review:
Efficient, Quick and Cheap. Who could ask for anything more!
