Privacy Policy

1. Introduction

This privacy policy sets out how My Expat Network Ltd. (“MEN”) uses and protects any information that you give MEN when you use this website.

MEN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MEN may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

Please direct data protection concerns or questions to MEN support

2. What We Collect

When you use our website, we may collect the following information:

  • Your name

  • Contact information including email address and telephone number

  • Usage data

  • Any other information that you may provide in the process of filling in our contact forms or any other form on the site

Whenever we store any of your personal information, we will always ask for your explicit consent and provide you with a link to this privacy policy.

3. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. They allow the web application to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

MEN uses a number of different cookies on this site including core, functional cookies that are required for the correct operation of the site and tracking cookies that help us to monitor and improve the site for its users.

We do not store any third party advertising cookies.

4. Disabling Cookies

If you are not comfortable with us storing cookies, there are a couple of options that you can take when using our site:

  1. Most web browsers will allow you to disable all cookies or just third party cookies. Instructions on how to do this for various browsers can be found here - https://www.aboutcookies.org/. If you completely disable cookies our website may not function as intended.

  2. You can browse our site using your browser’s anonymous browsing mode, for example Chrome's ‘incognito’ mode or Internet Explorer's ‘inPrivate browsing’ mode. This will prevent the site from reading any older cookies, or storing any cookies for longer than your session duration.

5. Google Analytics

We use Google Analytics to track user behaviour on our website. The table below summarises the tracking cookies introduced by Google Analytics.

Cookie Name

Validity

Source

Type

Use

Information Collected

_utma

2 years

Google Analytics

First-Party Cookie

Used to distinguish users

No personal information. Browsing statistics.

_utmb

30 minutes

Google Analytics

First-Party Cookie

Used to identify a new session

No personal information. Identifies the beginning of a visit.

_utmc

End of browser session

Google Analytics

First- Party Session Cookie

Used to identify the end of a browser session

No personal information. Identifies the end of a visit.

_utmz

6 months

Google Analytics

First-Party Cookie

Used to indicate the user’s traffic source.

No personal information. This tells us what referred you to our site e.g. Google Search, email campaign

_utmv

2 years

Google Analytics

First-Party Cookie

Used to collect custom variable data.

No personal information. When our site is set to collect custom variable data at a visitor level.

To disable these tracking cookies, please see section 4 of this policy, ‘Disabling Cookies’.

6. Facebook

We use a social plugin to embed a Facebook iframe onto our website, enabling us to display a summary of our Facebook page. Via this iframe, Facebook injects an array of various cookies into the user’s browser, which in turn, allows facebook.com to track all of the user’s interactions with the social media website and for interest-based advertising.

To disable these tracking cookies, please see section 4 of this policy, ‘Disabling Cookies’.

7. Hotjar

The MEN website uses a software called Hotjar. Hotjar is used to anonymously track and record your journey through this website, so that it can be reviewed at later date for the sole purpose of helping us to improve the user experience.

Through the Hotjar tracking code embedded on this website, the information collected includes:

Device Specific Data

The following information may be collected through your device and browser:

  • Your device’s IP address (collected and stored in an anonymized format)

  • Device screen size

  • Device type (unique device identifiers) and browser information

  • Geographic location (country only)

  • Preferred language used to display the webpage

Log Data

Hotjar automatically records information which is created upon using the MEN website. Data includes:

  • Referring domain

  • Pages visited, including the order in which they were visited

  • Geographic location (country only)

  • Preferred language used to display the webpage

  • Date and time when website pages were accessed

  • Mouse clicks & keystrokes

If you do not wish to be tracked by Hotjar, then follow the instructions here to opt out.

8. What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or telephone. We may use the information to customise the website according to your interests.

9. Data Retention

We will store your personal data on record and process it in accordance with this privacy policy until you either withdraw consent or because there is no legitimate reason for us to retain this data.

10. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

11. Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

12. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, you will need to check a box giving your consent for us to store and process your data.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via our support platform at MEN Support .

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you or request that we update the details that we hold about you.

In order to action such a request, please contact us via our support platform at MEN Support .

If you believe that any information we are holding on you is incorrect or incomplete, or if you wish for us to delete that information please email us as soon as possible, at the above email address. We will promptly action any requests to our best ability.

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