Privacy Policy

My Expat Network Limited values our customers security and privacy. The only information that we request our customers provide, which is held on our database, are your name and a valid email address. We will never pass any of these details on to any other party unless legally compelled to do so. Payment information such as credit card number and billing address are securely held in the vault of our Payment Gateway provider. 

Our primary purpose in collecting this limited personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  1. provide the services and customer support you request;
  2. prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions and Acceptable Use Policy;
  3. customise, measure, and improve our services and the content and layout of our website;
  4. deliver targeted marketing and advertising, service updates, and promotional offers;

We may combine your information with information we collect from other companies and use it to improve and personalise the My Expat Network Limited Services.

To ensure a fair service is delivered to all our customers and prevent any abuse of our services, we do monitor bandwidth utilisation and record when you connect and disconnect from us, however we do not permit any other form of monitoring whatsoever.

Please also refer to our terms of use and our acceptable use policy.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

These are the types of cookies that My Expat Network uses and the purpose they serve:

Cookie Name





Information Collected


2 years

Google Analytics

First-Party Cookie

Used to distinguish users

No personal information. Browsing statistics.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


My Expat Network uses a software called Hotjar. Hotjar is used to anonymously track and record your journey through this website, so that it can be reviewed at later date for the sole purpose of helping us to improve the user experience.

Through the Hotjar tracking code embedded on this website, the information collected includes:

Device Specific Data

The following information may be collected through your device and browser:

  • Your device’s IP address (collected and stored in an anonymized format)
  • Device screen size
  • Device type (unique device identifiers) and browser information
  • Geographic location (country only)
  • Preferred language used to display the webpage

Log Data

Hotjar automatically records information which is created upon using My Expat Network. Data includes:

  • Referring domain
  • Pages visited, including the order in which they were visited
  • Geographic location (country only)
  • Preferred language used to display the webpage
  • Date and time when website pages were accessed
  • Mouse clicks & keystrokes
  • Form submission data


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