FAQs

What is a Virtual Private Network (VPN) ?

A Virtual Private Network (VPN) is the most popular form of internet security, used to maintain your privacy whilst surfing the internet. A VPN creates a private network or tunnel over the public network or "internet". This means that whether your are at home, on the move or accessing a public WiFi, your connection and data will safe and private.

A VPN is also useful to users who are looking for a local IP in UK, US, Australia or Canada. By using our VPN hosting package you can get a local IP on your Desktop, Mobile device or router, so it will be appear to rest of the world as if you are from those countries, hence giving you access to locally restricted content.

Finally, a VPN is perfect for users who are looking for a generic IP address rather than one that identifies their location. By using My Expat Network VPN your internet traffic will be located by our servers geographic IP's, thereby keeping your actual location private. We have over 120 servers to ensure we have lots of capacity and no down time.

What does a VPN connection give me?
  • Get access to web-sites that offer TV and radio catch-up services and other media.
  • Watch TV online whilst abroad.
  • Watch Subscription channels such as Netflix.
  • Provides a layer of security and privacy
  • Prevents local Internet Service Provider from regulating your connection.
  • Prevents harassment from people tracking you by your IP address.
  • Safe/encrypted connection between your computer and the Internet.
  • Access blocked sites and bypass proxy and content filters.
Which countries can I connect to and on what devices?

We offer VPN access to UK/US/ Australia and Canada depending on your choice of subscription.

We support:

  • Windows, Mac and Linux Desktop and Laptop
  • iOS, Android and Windows Mobile and Tablets
  • DD-WRT and Sabai Technology Routers.
Do you offer a free trial?

Sorry we do not offer trial period. If you are not satisfied with the service and cancel within one week of signing up, just let us know and we will refund your subscription in full.

 

What protection do I have?

We accept Credit Card Payments and Paypal. Both forms of payment give you protection against fraud and non delivery of the promised service, either via direct contact with your card issuer or via the disputes process within Paypal. However, in the first instance, please contact us and we will do every thing we can satisfy you. In the event that we don't satisfy you, we will offer you a full refund within the first month of purchase.

What TV channels can I watch?

More and more media is being made available on line every day:
My Expat Telly gives you a one stop directory of dozens of online TV websites. Please note some of the services also require a separate subscription eg Netflix.

How can I watch programmes on my TV rather than my PC, Mac or mobile device?

A) Use a Cable

It depends on which cables you require but a basic cable kit can be bought from TV Cables and once you're connected the quality of the picture is exactly like your TV at home.

We are often asked if there are alternatives to using a cable to hook up your PC/Mac or Mobile Device to your TV to watch your favourite programs from home. Well now there is!

B) Sabai Technology VPN Router

The Sabai Router will give you a UK internet connection via WiFi throughout your home. We collaborate with Sabai Technology to promote a range of VPN Routers please go to our shop to see the full range of routers and accessories. This gives you the ability to extend the UK IP location, to access IP restricted content and websites using any device within your household, including Smart TV, Games Consoles, Roku, and Apple TV. In summary, Sabai Technology's VPN wireless routers utilises your My Expat Network VPN service to create a home UK VPN network.

C) DD-WRT Router

DD-WRT is an open source project aimed at developing a Linux based firmware solution that removes the restrictions placed on routers by their default programming. Installing DD-WRT on your router gives it the full functionality of a business grade router, but without the cost, including the ability to add a VPN configuration and therefore enable it to be a VPN gateway.

Flashing’ is the process of changing or upgrading the firmware (built in programming) of a hardware device. Not all routers can be flashed with DD-WRT, but there is an increasingly long list of ones that can, with models by Linksys, Buffalo Technology and Belkin so prominent they have started to include DD-WRT as the default firmware on some of their models. A full list of DD-WRT compatible models is available from the official DD-WRT website.

We support DD-WRT with a download of the open VPN Configuration (OVPN File).

This is quite technical and we would strongly recommend purchasing a preinstalled DD-WRT or the Sabai Router detailed above which has developed their own user friendly version.

D) Roku

If you do decide on the router option and you don't have a lot of preloaded apps on your TV, one of the best devices to use is a Roku. It is a Streaming Player with it's own channel selection that can connect your TV to your wireless (Wi-Fi) network at home. Using the router and streamer together with our VPN service will deliver on-line content from over 400 channels.

Please note we are not endorsing Roku but simply making a suggestion!

What is the difference between a paid service like My Expat Network and the available free services?

Since bandwidth isn't free, the free services cover their costs by serving you advertisements; that means that when you are visiting web pages, you'll see extra advertising inserted into the web pages you're viewing. This can be very invasive to your viewing enjoyment.

When you subscribe to My Expat Network, yes you pay a monthly subscription but you can access any available content advertisement free and with no distractions or annoyances.